Frequently Asked Questions


What are your hours?

We span 19 time zones. For one of our therapists, it’s 9 am, another 6 am, a third 11 pm. Our therapists work different hours, some early mornings, some afternoons, or later in the evening. Some of them are available for evening or weekend appointments as well. If you are in need of a specific time of the day, our office can let you know which therapists on our team can see you. You can also email Ted at [email protected]

You provide different services. How do I know which one is best for me?

For many clients, the main decision is what modality they would like to use to do couples therapy. They can reach their couples therapist by: (1) connecting to the internet via a secure video conferencing program (like Skype, only better…), or (2) doing a week-end couples therapy intensive. Whether your couples therapist chooses to do traditional evidence-based online couples therapy, Discernment Counseling, “Last Shot” couples therapy, or suggests an Intensive Couples Retreat, depends upon the information you provide during the initial telephone intake and evaluation process.

How long are the sessions?

We see couples for longer sessions, as evidence-based training suggests. Learn more about what are evidence-based session lengths.

How much does Couples Therapy cost?

See our Fees page for more details.

How do I pick my clinician?

Our couples choose based on many different criteria. Some choose based upon their locations. Some prefer to read our team’s clinical profiles. Still, others check their specializations. While all of us have training in couples therapy, which includes issues of fighting, affairs, coldness, and distance, or reconciling different values, some of us specialize in particular issues, for example, sex therapy, or attention deficit. Check out our Fees page for affordability, based on your family budget or consider 6 months same as cash from Paypal. Finally, send us an email and ask any questions you may have, or call us at 844 – 9 – COUPLES x2 (844 – 926-87530 x2). We know our clinicians well and can direct you to who to have a “get acquainted” session with.

Do you have a sliding scale?

We don’t have a sliding scale, but there is a significant range of prices charged by our clinicians.

What if I can't afford your services?

If you can’t afford our services, you can also find low fee therapists at your local Family Service or Mental Health Departments. They are listed in the front of your telephone book by county, or you can search online. You can also check out our Knowledge Base and Videos pages for a lot of useful information about couples and couples therapy

Do you take insurance?

No. With rare exception, couples therapy isn’t covered by insurance companies. Our clients in the USA can seek reimbursement from FSA’s. While our billing statements conform with these requirements to facilitate your reimbursement, we are not affiliated with any HMOs or PPOs and we do not accept payments from insurance companies. We recommend that you check with your insurance company to see what services your policy covers. Learn more

In what states in the USA are you licensed to provide Couples Therapy?

Currently our therapists are licensed in Arizona (soon!); California; Colorado; Florida; Georgia; Hawaii; Idaho; Illinois (soon!); Maryland; Massachusetts; Minnesota (soon!); Montana; Nevada; Pennsylvania (soon!); Puerto Rico; Tennessee (soon!); Texas; Utah; Washington DC; & Washington State. In Europe via Tullamore, Ireland, Australia on the Gold Coast, and Hermanus, South Africa. Some states may restrict telemental health to therapists inside their state boundaries. Others limit you seeing out of state therapists a specific number of days per year. Check with your particular state.

Where do you provide services Internationally?

In 2016 our clients have come from European countries including France, Germany, England, Ireland, Sweden, Switzerland; Middle Eastern Countries such as Israel, Qatar, UAE, Bahrain, and Iraq; Asian countries including Australia, South Korea, China, Thailand and Malaysia; South American countries such as Balise, Columbia and Brazil; African countries such as South Africa, Cameroon, and Zimbabwe, and several Caribbean countries. The list expands daily.

Couple Therapy Retreat FAQ

I would like to attend an Intensive Couples Therapy Retreat. How do I learn more?

Learn more about it here. This first workshop includes a complete Gottman Method Couples Therapy Relationship Assessment and sexuality assessments.; Malcolm Gladwell’s bestseller “Blink” discusses Dr. Gottman’s work, and you can read an excerpt here. To learn more about The Gottman Method Couples Therapy approach in an intensive format, click here. Want to ask about available dates for your Intensive Couples Retreat, or discuss your situation? Click here.

What dates are you available?

Contact us for dates. It’s on a “first-come-first-serve” basis…even if you’ve received an invoice from us. Paying your invoice secures your date.

What airport do I fly into?

When you book a retreat, we send you explicit instructions on where to fly in, suggestions about where to stay, and great places to eat.

Where do we stay?

We’ll provide you with a list of hotels and Bed and Breakfast Inns in the area when you sign up. Retreat costs do not include lodging or meals.

Your availability isn't for MONTHS. I can't wait that long for a week-end.This is an EMERGENCY.

I understand, and we keep a few weekends open for just such emergencies. However, like Emergency Rooms, you will still have to wait a bit, and we change a bit more. In addition, the entire fee is due at the time of booking and is non-refundable. There are other options to make the wait easier, like conducting the assessment AHEAD of time. Email us for more details.

How much do Intensive Couples Therapy Retreats cost?

The fees for intensives start at $2650+. Fees depend upon the therapist’s license and years of experience. Call with a specific therapist you’d like to see for their current rates, subject to change.

Cash is tight right now. Do you offer a payment plan?

Good news! Paypal will give you a six-month, or more, no-interest payment plan. You can learn more here. Marital Therapy is an excellent investment. Learn Why.

Are there good places to eat around the Intensive?

Absolutely. We’ll provide you with great places to eat. We’ll email you a list of your clinician’s favorite 4- and 5-star restaurants in the area, as well as local, more casual eateries.

My spouse and I are on the verge of divorce. We've even contacted a divorce attorney or mediator. Do you think you can still help?

Absolutely. “Last Shot” Couples Therapy is our specialty. Learn more about that here.

How are Intensives different from weekly couples therapy?

They’re a lot different. Many of our couples have tried weekly therapy unsuccessfully, and some of them are our own weekly or online clients that we’ve referred to an intensive! Intensives offer the opportunity to complete 6 months of traditional 45-minute sessions in a week-end. But it isn’t just the volume of sessions, but the impact that doing an intensive has on the couple attending. We already know a lot about you when you first attend through the The BIG BIG Book. We have two and a half full days to get to know each of you, as well as your marriage, intimately. Our work is intensive, not just “more of the same.” Think of the difference between espresso and a cup of coffee. Espresso is more than “strong coffee,” and an Intensive is more than “many therapy sessions combined.” You have the time, away from your normal surroundings, to really reflect on your life, your goals, and your relationship. For many couples, it is transformational, and for others, they make difficult decisions with more clarity and convictions.

What's your success rate?

If only intimate relationships were all alike, we could give you a conclusive answer. Unlike buying a toaster, the Intensive Couples Therapy Retreats and Intensive Couples Sex Therapy Intensives come with no guarantees. But we can give you some guidelines for who benefits from them the least and the most: There is one element that every couples therapist knows they are helpless to change: Motivation. We can help you remember why you got together. We can help you appreciate your partner’s better side. We can help you to get to know one another more intimately again, and strengthen your Fondness and Admiration system. But goodwill, forgiveness, and a willingness to give it another chance or a “Last Shot,” is something only each of you can decide. And that’s the mystery that remains in all of this science, and we’ve seen it: Why does this perfectly functional marriage appear to crumble when all it takes is a bit of goodwill? Why does this “disaster” of a relationship succeed when all they have going for them is Goodwill?

Do you offer a financial incentive for scheduling both the Intensive Couples Retreat and the Couples Sexuality Retreats at the same time?

Yes! Reserve both Intensive Couples Retreat & Sexuality Retreat at the same time, and save even more. Contact Daniel for details.

What if our marriage is also in distress and sexuality is only one of the issues?

If you have relationship distress as well as sexuality issues, it is best to first come in and complete an Intensive Couples Therapy Retreat. Work on healing and repairing your connection, to make the most out of the Couples Sex Therapy Intensive. 

I think our marriage is great. The only problem is sex. Do we still have to come to both?

We see this from time to time: A happy marriage, but the sex doesn’t work… Sign up for the Sexuality Retreat and if, after reviewing The BIG BIG Book we think you could benefit from an Intensive Couples Therapy Retreat, we’ll let you know.

I have more questions. How can I get them answered?

Write them down and request a telephone consult or email them to Ted at [email protected] Ted can also help you to arrange a telephone consult with Daniel or Nancy our Clinical Intake Clinicians, or one of our couples therapists. We want to speak to all Intensive Couples Retreat clients at some point before their intensive, so this would be a good time to get answers to your pressing questions, or just talk to us one-to-one.

Have general questions or to understand how this works, and prefer to call? Schedule a time to speak to our Intake Coordinator or the clinician of your choice at 844-9-COUPLE (844-926-8753) Extension 2.