A softened start-up is perhaps the most essential part of making a valid complaint to your partner. John Gottman’s 1999 study, Predicting Divorce among Newlyweds from the First Three Minutes of a Marital Conflict, was a landmark event in couples therapy research. Gottman discovered that they could predict the likelihood of a couple’s divorce by observing just the first 3 minutes of a conflict discussion.
This landmark study reported that couples that eventually divorced began their conversation with intense negative emotion. They also tended to display far fewer positive emotions than those who were still a couple six years later.
The couples that eventually divorced had communication patterns that were both negative and critical.
This research reported that discussions invariably ended on the same note as the first. If you start an argument harshly by attacking your partner, you will end up with at least as much tension as you began with, if not more.
A Soft start-up is crucial to resolving relationship conflicts. If your arguments start softly, your relationship is far more likely to be stable and happy. Here are proven skills Dr. Gottman suggests for softening your startups when bringing up an issue of disagreement with your partner:
Eye rolling is a perfect example of this erratic, destructive behavior. According to Dr. Gottman, it’s all about approach! Instead of blaming your partner with, “You said you would clean the backyard today, and it’s still a mess,” try a simple complaint…but use a softened start-up first.
“Hey, honey, I really appreciate your offer to help keep the backyard clean (that’s the softened start-up followed by the complaint), and you probably noticed there are still some fallen leaves in the gutter and tennis balls everywhere. We agreed you’d rake and clean up after Buster. This is important to me. Can you get done it, please? What do you think?”
Instead of saying, “you are not listening to me,” you can say, “I don’t feel like you are hearing me right now.” Instead of “you don’t take any pride in our home,” say, “I think that we should try to clean up the walkways in front of the house.” Focus on how you’re feeling, not on how your partner is at fault.
That way, you both will benefit from the discussion – both you and your partner will likely feel that you are hearing and understanding each other more.
Instead of “you never watch Buster,” try saying, “I seem to be the only one keeping an eye on Buster this morning.”
When you complain, you want to be heard and influence your partner. They will be more open to your point of view and deliver the behavioral change you desire when you describe what you want.
Be direct. Expecting your partner to read your mind is not fair. Don’t expect to be understood if you don’t make an effort to ask for what you want firmly and with courtesy and respect.
Be Polite and Appreciative. Respect and courtesy can help you influence your partner. Conflict does not mean that your connection and affection for them has to diminish. Softened start-ups are polite and courteous.
Adding phrases such as “please” and “I appreciate it when you…” can be useful in sustaining a vital warm, emotional connection during an otherwise stressful conversation. Courtesy isn’t just for guests or strangers. Talk to your partner like you love them.
Don’t Store Things Up! In Ephesians 4:6, the Bible offers valuable advice for couples; “In your anger do not sin”: Do not let the sun go down while you are still angry.” Couples are habitually overwhelmed and exhausted. Don’t let a laundry list of unresolved issues accumulate.
Use Positive Language. Describe What You Want Instead.
I feel _________________ about (describe what a camera would see. Avoid judgmental or evaluative language) and I would prefer (specify what you would like instead).
“I feel stressed about watching Buster. And I would prefer it if you could keep an eye on him for the next two hours.”
“I feel tired of doing the dishes. I have done them every night this week. I would prefer that you helped me with them, or took responsibility for three nights a week.”
Assume that your partner wants to shine for you. Ask for what you want in specific detail.
The Five words “that would make me happy” are a way of highlighting what you want.
“I feel tired of doing the dishes. I have done them every night this week. I would prefer that you helped me with them, or took responsibility for three nights a week. That would make me happy.”
Invite Feedback in Your Softened Start-Up
When you have a complaint, something needs to change. That means you want to have a conversation about it. But if you are critical, and your partner is defensive, you both become trapped in an attack-defend cycle that is a characteristic of miserable marriages. Invite feedback by starting with a softened start-up.
Ask the four magic words: What do you think?
“I feel tired of doing the dishes. I have done them every night this week. I would prefer that you helped me with them, or took responsibility for three nights a week. That would make me happy. What do you think?”
The Key idea of the softened start-up is to wave the white flag. You want to keep the Four Horsemen out of your marital complaints. Dr. John Gottman’s research tells us that the way a conversation begins is the way it ends. Let it start for you both with a softened start-up.
Daniel is a Marriage and Family Therapist. He currently sees couples at Couples Therapy Inc. in Boston, Massachusetts, three seasons in Cummington (at the foothills of the Berkshires...) and in Miami during joint retreats with his wife, Dr. Kathy McMahon. He uses EFT, Gottman Method, Solution-focused and the Developmental Model in his approaches.
We schedule three double sessions with you in total. You complete an extensive online relationship questionnaire. In that final meeting, we spend almost two hours with you explaining, from a science perspective what's working in your relationship, what's not, and how to fix it.
It's all done online, either week-by-week or over a weekend.